Dear Customer, your satisfaction is our priority! Our philosophy is any question can be resolved! Please shop with us without any worries. We are exceptional professionals who want to help you see better. Thank you for your business!
Single Vision lenses are usually processed the next business day and ready to be shipped in three business days.
Progressive, bifocal, polarized and specialty lenses require additional time to be custom-grinded. Usually it takes 5-7 business days to accomplish this type of work. Lens-grinding labs need to manufacture the lenses and give them to us so we can cut them to the shape of your frame.
Shipping is free of charge for you. We use USPS 1-3 day shipping to keep our costs down. If shipping needs to be expedited, please let us know. For other carriers additional charge may apply.
YOUR SATISFFACTION IS OUR PRIORITY! However, PROGRESSIVE, POLARIZED AND SPECIALTY LENSES are custom and the lab will not accept any returns. In case something doesn't work out for you, we will gladly replace your lenses with the new ones (change material or prescription within 90 day period). If you decide to come back to us at a later time, we will issue a store credit for you.